Refund policy

At The Amsterdam Coffee Haus, we take pride in delivering fresh, high‑quality coffee. Because our products are perishable food items, all sales are final. However, we stand behind the quality of our products and will gladly assist if your order arrives damaged, defective, or incorrect.


Damaged, Defective, or Incorrect Orders

If your order arrives with any issue, please contact us within 72 hours of delivery through:

  • Email: theamsterdamcoffeehaus@gmail.com

  • Website: Contact Us page

To help us resolve the issue quickly, include:

  • Your order number

  • Clear photos of the product, packaging, and shipping box

  • A brief description of what happened

Once your submission is reviewed, we will determine the appropriate solution, which may include:

  • A replacement shipment

  • A partial refund

  • A full refund (in cases of significant damage or incorrect items)

We may request additional photos or information if needed to verify the issue.


Examples of Eligible Issues

You may qualify for a replacement or refund if:

  • The product packaging is torn, punctured, or leaking

  • The coffee bag seal is broken upon arrival

  • You received the wrong product, roast, or size

  • The shipment was damaged in transit

  • The product is defective (e.g., incorrect grind size due to a packaging error)


Examples of Non‑Eligible Issues

To maintain product safety and quality standards, the following are not eligible for refunds or returns:

  • Taste preferences (“I didn’t like the flavor”)

  • Opened or used coffee products

  • Minor cosmetic imperfections that do not affect product quality

  • Requests made after 72 hours of confirmed delivery

  • Products damaged due to customer handling after delivery


Return Shipping

Because our products are perishable, we do not accept physical returns unless specifically authorized. If a return is approved, we will provide the correct return address for our fulfillment center. Unauthorized returns will not be accepted or refunded.


Our Commitment

We are committed to ensuring every customer receives fresh, properly packaged coffee. If something goes wrong with your order, we will work with you to make it right.

For any questions or concerns, reach out anytime at theamsterdamcoffeehaus@gmail.com or through our website’s Contact Us page.