Cancellation policy

At The Amsterdam Coffee Haus, we aim to provide a smooth and reliable purchasing experience. This policy explains how cancellations work for all purchase types, including one‑time orders, subscriptions, and any special purchase options offered on our website.


One‑Time Purchases

Once an order is placed, it immediately begins processing to ensure fast fulfillment. Because of this, orders cannot be canceled after they have been processed or shipped.

If you need to request a cancellation, please contact us as soon as possible through:

  • Email: theamsterdamcoffeehaus@gmail.com

  • Website: Contact Us page

We will do our best to assist, but cancellation is not guaranteed once processing has begun.


Subscription Purchases (If Applicable)

If you choose a subscription option for recurring coffee deliveries:

  • You may modify, pause, or cancel your subscription at any time before your next billing date.

  • Once a subscription order has been billed and begins processing, it cannot be canceled.

  • Changes made after billing will apply to the next cycle.

Customers are responsible for ensuring their subscription settings are updated before renewal.


Preorders or Special Purchase Options

For preorder items or limited‑release products:

  • Cancellation is allowed only before the item enters production or fulfillment.

  • Once production or fulfillment begins, cancellations are no longer possible.

We will clearly indicate preorder timelines on the product page when applicable.


Failed Payments or Billing Issues

If a payment fails or cannot be processed:

  • The order may be automatically canceled

  • You will be notified to update your payment method

  • The order will not ship until payment is successfully completed

Subscription renewals with failed payments may pause until billing information is updated.


Orders Placed by Mistake

If you accidentally place an order, contact us immediately. We will attempt to cancel it if it has not yet entered processing.


Our Commitment

We work hard to ensure every order is handled quickly and accurately. If you ever have questions about your purchase, subscription, or billing, reach out anytime at theamsterdamcoffeehaus@gmail.com or through our website’s Contact Us page.