Terms of service

1. General Conditions

By using our website, you represent that you are at least the age of majority in your state or province of residence. You may not use our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.


2. Product Information

The Amsterdam Coffee Haus sells perishable food products, including roasted coffee and related items. We make every effort to display accurate product descriptions, images, and details. However, we do not guarantee that all information is error‑free, complete, or current.

All products are subject to:

  • availability

  • seasonal changes

  • roasting variations

  • packaging updates

We reserve the right to modify or discontinue products at any time without notice.


3. Pricing & Billing

All prices listed on our website are in USD unless otherwise stated. We reserve the right to change prices at any time.

By placing an order, you agree to:

  • provide accurate billing information

  • authorize us (or our payment processors) to charge your payment method

  • pay all applicable taxes, shipping fees, and duties

If your payment fails, your order may be canceled.


4. Order Processing & Fulfillment

Once an order is placed, it immediately enters processing. We cannot guarantee cancellations after processing has begun.

We reserve the right to:

  • limit quantities

  • refuse orders

  • cancel orders suspected of fraud or abuse

If we cancel an order, we will notify you using the contact information provided.


5. Shipping & Delivery

Shipping times are estimates and not guaranteed. Delays may occur due to:

  • carrier issues

  • weather

  • customs

  • high order volume

International customers are responsible for all import taxes, VAT, customs fees, and duties charged by their country.

We are not responsible for:

  • lost or stolen packages after delivery

  • incorrect addresses provided by the customer


6. Returns, Refunds & Damaged Items

Because our products are perishable, all sales are final.

However, we will replace or refund orders that arrive damaged, defective, or incorrect.

To request assistance, contact us within 72 hours of delivery at: theamsterdamcoffeehaus@gmail.com or through our website’s Contact Us page.

You must provide:

  • order number

  • clear photos of the product and packaging

  • a description of the issue

We may request additional information if needed.

We do not accept returns of:

  • opened or used coffee

  • products damaged after delivery

  • items with taste‑preference complaints

  • unauthorized returns

Approved returns will receive a return address for our fulfillment center. Unauthorized returns will not be refunded.


7. Subscription Services (If Applicable)

If you enroll in a subscription:

  • You may modify or cancel before your next billing date

  • Once billed, subscription orders cannot be canceled

  • Failed payments may pause your subscription

Changes made after billing apply to the next cycle.


8. Intellectual Property

All content on our website—including logos, branding, product names, text, images, and designs—is the property of The Amsterdam Coffee Haus and protected by copyright and trademark laws.

You may not:

  • copy

  • reproduce

  • distribute

  • modify

  • exploit

any part of our website or products without written permission.


9. Prohibited Uses

You agree not to use our site or products for:

  • unlawful activities

  • harassment or abuse

  • fraudulent behavior

  • interfering with website functionality

  • collecting personal data without consent

Violations may result in termination of service.


10. Third‑Party Services

We use third‑party providers for:

  • payment processing

  • shipping

  • analytics

  • website hosting

These providers have their own terms and policies. We are not responsible for third‑party errors or service interruptions.


11. Limitation of Liability

To the fullest extent permitted by law, The Amsterdam Coffee Haus is not liable for:

  • indirect, incidental, or consequential damages

  • lost profits

  • delays or shipping issues

  • misuse of products

  • allergic reactions or sensitivities

Your use of our products is at your own risk.


12. Indemnification

You agree to indemnify and hold harmless The Amsterdam Coffee Haus, its owners, employees, and partners from any claims arising from:

  • your use of our website

  • your violation of these Terms

  • your misuse of our products


13. Changes to Terms

We may update these Terms of Service at any time. Changes take effect immediately upon posting. Your continued use of the website constitutes acceptance of the updated terms.


14. Contact Information

For questions about these Terms of Service, contact us at: theamsterdamcoffeehaus@gmail.com